Questions and answers

Didn’t find your answer? Ask in the chat.

Quick answers

What is TSD Expert?

An app for Android smartphones and data collection terminals (TSD), plus an extension for 1C:Retail for Kazakhstan. Staff scan products, build documents, create products from the National Catalogue of Goods and view reports — all directly in your 1C.

Which 1C versions are supported?

1C:Retail for Kazakhstan, editions 2.2 and 2.3, on platform 8.3.27 or newer. 1C:Retail 3.0 is in progress; 1C:Small Business (UNF) and 1C:Accounting are planned.

Do I need to buy a terminal?

No. Any Android 8+ smartphone will do — the camera does the scanning. A terminal or Bluetooth scanner helps if you scan a lot.

Does it work offline?

Yes, with no time limit: the employee stays signed in. The catalogue, prices, stock and 6 months of report data are on the phone; documents and new products wait in a queue and reach 1C on their own.

How do I install it?

Download the installer, choose the 1C database and enter the administrator login and password — it sets up the extension and publishes the database on your local network. Then run the setup wizard in 1C and scan a QR code with the phone.

How does the National Catalogue work?

The new product wizard and the product card have a «Заполнить по НКТ» (Fill from catalogue) button: the app searches nct.gov.kz and nationalcatalog.kz by barcode or name and fills in the code, name, brand and description.

How much does it cost?

You pay for licenses: one license per device (phone or terminal). 14 days free; a year costs the same as 10 months. Prices and a calculator are on the Pricing page.

Do we have to modify our 1C?

No. TSD Expert installs as an extension — the configuration stays standard.

Is it secure?

Your data stays in your 1C; the phone works with it over the local network. 1C passwords never reach the phone; staff sign in with a PIN, and access can be revoked in 1C.

Is product marking supported?

Not yet. Marking (Tañba) and stock of marked goods are planned.

Is there an iPhone version?

Not yet, Android only. iOS is planned.

Can I print price tags?

Not yet. Price tag and label printing is planned. Invoices and quotes are already available in PDF.

How do I connect a terminal to 1C:Retail?

Run the TSD Expert installer on the computer with 1C, choose the database and enter the 1C administrator login. The setup wizard in 1C then shows a QR code — scan it with the app on the terminal.

Which terminal works with 1C:Retail?

Any Android 8+ terminal with a built-in scanner in keyboard mode. A regular smartphone works too — the camera does the scanning.

What is an NTIN and where do I get it?

An NTIN is a permanent product code in Kazakhstan’s National Catalogue of Goods. TSD Expert finds the card in the catalogue by barcode or name and transfers the code to 1C.

How do I fill in the National Catalogue code in 1C:Retail?

In the new product wizard or the product card, tap «Заполнить по НКТ» (Fill from catalogue), choose a card and tick the fields — the code, name, brand and description go to 1C.

Can I do a stock count with a phone?

Yes. In TSD Expert, the “Stock count” document is filled by scanning and goes to 1C as a “Goods recount”. Several employees can count in parallel, each in their own zone.

Does it work with several warehouses?

Yes: you see stock for each warehouse, choose the warehouse in documents, and the access profile sets which warehouses each employee sees.

How many devices can I connect?

As many as you need: one license per device. If no licenses are free, a new device will connect but won’t start working until an administrator frees a license in 1C or adds licenses to the plan.

Is there a Kazakh version?

The website is in Russian, Kazakh and English. The app interface is in Russian for now; Kazakh is planned.

How are licenses counted?

One license per device — a phone or a terminal. Several employees sharing one device use one license. A new device picks up a free license automatically when you connect it by QR code. You can add licenses to your plan in your account.

How do I pay?

In your account: choose a plan, get an invoice, pay by bank transfer.

What happens after the trial?

Choose a plan in your account — your settings and your data in 1C stay as they are.

How do I free up a license?

An administrator removes the license from the device in 1C, in the «Устройства» (Devices) section — the license is free right away. Signing out, turning the phone off or working offline does not free a license. If no licenses are free, an extra device will connect but won’t start working until a license is freed or you add licenses to your plan.

Do I need a separate terminal?

No. Any Android 8+ smartphone will do — the camera does the scanning. A terminal or Bluetooth scanner speeds things up if you scan a lot.

Which barcodes does the camera read?

EAN-13, EAN-8, UPC, Code128, Code39, ITF-14 and DataMatrix. QR codes are used to connect the phone to 1C.

Can I change a price from the phone?

No. Prices come from 1C with their history and are set in 1C as usual.

Where are photos stored?

In your 1C, in the product card. Offline, the photo waits in the queue and goes out on its own.

Where does catalogue data come from?

From the public portals of Kazakhstan’s National Catalogue of Goods: nct.gov.kz and nationalcatalog.kz. The phone queries them directly.

What if one barcode matches several cards?

The app shows every card it finds with its status (active or deactivated), and you pick the right one.

Is the document posted automatically?

It’s up to your 1C settings: manually by an administrator, straight into the source document, or “create and post” in one go. By default, the document waits to be loaded.

Why “Beta”?

Warehouse documents work and have been tested on test databases; the label stays until checks with our first customers are complete.

Does the invoice go into 1C?

The invoice is built from a customer order, and the order goes to 1C as a “Customer order”. The PDF is generated on the phone.

Can I add my logo?

Not yet: invoices and quotes come without a logo, stamp or signature.

Do I need internet?

Not for the exchange: the phone and 1C talk over your local network. Internet is needed for the license check and catalogue search.

Can I work from another city?

Out of the box, only within the local network. Your administrator can set up external access separately.

Who can see reports?

Only employees whose access profile includes the reports permission.

Where does the data come from?

From your 1C: sales, cost, stock and prices. The phone keeps a 6-month copy for offline work.

Are 1C passwords stored on the phone?

No. The phone connects by QR code, and employees sign in with their own PIN.

Can I hide purchase prices?

Yes: price types and price permissions are set in the access profile.

We’ll show it on your 1C

Leave your number — we’ll call you back, answer your questions and help with installation.

  • +7 777 156 5103
  • info@1s-expert.kz
Partner programme for 1C franchisees and integrators